Smart Lock Booking Privacy Policy
Effective Date: July 9, 2024
Introduction:
The purpose of this Privacy Policy is to provide complete transparency to all Smart Lock Booking customers and users regarding how we collect, use, and protect their personal information.
Who does the Privacy Policy apply to (e.g., users, visitors, customers)?
This Privacy Policy applies to all individuals, including visitors, customers, and users of our Smart Lock Booking platform.
Information Collection:
We collect a variety of information from our users, including but not limited to:
Name
Email
Phone Number
Gender
Age
Location (specifically, State within Australia)
Any profile pictures uploaded by the user
In-app search history, if applicable
Interactions with pages and Smart Lock Booking apps
Interactions with marketing content
Referral sources that led users to our platform
Responses to surveys
How is this information collected (e.g., cookies, forms, third parties)?
We do not employ the use of cookies. Information is primarily collected through the following methods:
Forms: Users provide data through in-app forms and surveys.
Third-party Libraries: Device information is collected through third-party libraries for analytics and performance monitoring.
Are there age restrictions for users?
The age restrictions for users may vary based on the specific requirements of each Smart Lock Booking App. We will clearly communicate age restrictions if applicable.
Use of Information:
How will the collected data be used (e.g., booking, customer support, marketing)?
The information collected is used for various purposes, including but not limited to:
Customer Support: To provide efficient and effective customer support.
Audience Monitoring: To analyse and understand user behaviour and preferences.
Marketing (Opt-in): If users choose to opt in, we may use their information for marketing purposes.
Will user data be shared with third parties, and if so, for what purpose?
User data is securely stored within Smart Lock Booking and may be shared with the respective business owner of a specific Smart Lock Booking-based application. Sharing is solely for the purpose of facilitating bookings and related services.
Data Security & Handling:
The security of user data is of utmost importance to us. We have implemented a range of measures to protect this data. These measures include but are not limited to encryption, access controls, and stringent data protection protocols.
Data Storage and Transmission:
User data is stored on secure servers, and all data transmissions are secured using encryption to safeguard user information during transit.
Cookies and Tracking:
We do not utilise cookies or similar tracking technologies.
User Rights:
Users have specific rights concerning their data, including:
Access: Users can access their data.
Correction: Users can edit or correct their data.
Deletion: Users can delete their data through the platform.
For account deletion, customers can contact our support team for further verification or manual data deletion.
Data Retention:
User data is retained indefinitely unless deleted by user.
Deletion
Users can request manual deletion by contacting luke@smartlockbooking.com.au
Third-Party Links:
We may provide links to third-party websites or services. It is important to note that such third-party sites are outside the scope of our privacy jurisdiction. Among third-party services, Stripe is the sole third-party platform with access to certain data, including name, email, transaction history, and the last four digits of payment cards.
Updates to Privacy Policy:
Changes to this Privacy Policy will be communicated to users through an in-app pop-up, ensuring that users are aware of any modifications to our data handling practices.
Contact Us
luke@smartlockbooking.com.au
LUKE PETTIT
Project Manager